Step Back and Breathe


I help people with communication skills, especially when dealing with difficult clients/customers. It can be a terrible feeling dreading being in your workplace and fearing having to face the unhappy client/ customer. It can have a knock on affect, not only within the business, but also with that person's home life. Business hours are lost due to staff sickness, as they are stressed due to situations they cannot cope with and other members of staff feel under pressure with the extra workload. I provide 121 packages and group course both of which can be either face to face or virtual.